FAQs

Frequently Asked Questions (FAQs)

General Information
What makes Twinings Tea special?
With over 300 years of expertise, we blend the finest herbs, fruits, and tea leaves to create a superior drinking experience. Every blend is crafted by our master blenders to ensure consistency and vibrant flavor.

How should I store my tea?
To maintain freshness, store your tea in a cool, dry place away from strong odors, direct sunlight, and moisture. Keeping the tea in an airtight container is highly recommended.

Orders & Payment
What currency are your prices listed in?
All prices on our website are displayed and processed in US Dollars (USD).

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) and other secure payment gateways as indicated during the checkout process.

Can I change or cancel my order?
We aim to process orders quickly. If you need to make a change, please contact us at [email protected] as soon as possible. Once an order has been dispatched, we are unable to cancel or modify it.

Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping. No matter where you are, we strive to bring our premium blends to your doorstep.

How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your delivery location.

How long will it take to receive my order?

Processing time: 1–3 business days.

Shipping time: Delivery times vary by country. Typically, international orders arrive within 7–14 business days after dispatch.

Returns & Support
What is your return policy?
We want you to love your tea. If there is an issue with your order or if you received a damaged item, please reach out to us within 14 days of delivery. Due to the perishable nature of our products, we generally cannot accept returns on opened tea.

How can I contact customer service?
We are here to help! Please email us at [email protected] for any inquiries regarding your order, our products, or wholesale opportunities.

Contact Us
Still have questions?
We are here to help! Please reach out to us via:
Email: [email protected]
Website: https://www.twinigteas.com